FAQ – WOZUBERLIN

FAQ

How quickly will I receive my order?

We process and ship orders within 1 to 5 business days. Depending on your location it take up to 40 days.

Does WOZUBERLIN ship worldwide?

Yes we do ship to international addresses. Depending on your location it can take a while.

How can I check the status of my order?

Just sign in to your account and go to Order History. Or just send a mail to info@wozuberlin.com.

Can I pay with an International credit card?

Yes you can. We use the industry standard SSL (secure socket layer) encryption when credit card information is transmitted.

How many days do I have to return an item?

You can return your order within sixty (60) days of original purchase. If you ship your item back, we'll process your refund within three days after receiving your package.

How will I receive my refund?

If the product reaches our warehouse within the according time and is in original condition and not damaged, you'll receive credit to the account that was charged at the time of purchase or a gift card. Please check out our terms of service.